Returns & Exchanges

At The Keratin Store, we want you to be completely satisfied with your professional hair care purchase. If you are not happy with your order, you may return unopened and unused products within 30 days of delivery for a full refund.

1

Initiate Your Return

Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the unused items in their original packaging, ensuring all seals are intact to qualify for a refund.

3

Ship the Items

Affix the provided return label or use a tracked shipping service to send the package back to our distribution center.

4

Receive Your Refund

Once our quality control team inspects the returned products, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing